Specialist, Technology Operation - Server

Job Description – Specialist, Technology Operations (Server)

Job Title: Specialist – Technology Operations (Server)
Department: Technology / IT Infrastructure
Location: Karle Tech Park, India
Experience: 5+ Years
Employment Type: Full-Time
Reporting To: Manager – Technology Operations (Server)

Job Summary

We are looking for an experienced IT Infrastructure / Server Operations Specialist with strong expertise in Windows and Linux server administration, Azure cloud services, infrastructure management, and IT security operations.

The ideal candidate will be responsible for managing, maintaining, monitoring, and optimizing enterprise IT infrastructure platforms to ensure high availability, security, performance, and reliability of business-critical applications and services.

The candidate should have strong troubleshooting and problem-solving capabilities, experience handling complex technical issues, and the ability to implement infrastructure improvements, automation, security controls, and business continuity processes.

Key Responsibilities

1. IT Infrastructure & Server Administration

• Design, implement, configure, maintain, and optimize enterprise IT infrastructure platforms.

• Administer and support Windows Server and Linux environments.

• Monitor server health, availability, performance, and infrastructure capacity.

• Troubleshoot complex server, operating system, network connectivity, and infrastructure-related issues.

• Ensure secure and efficient communication between internal infrastructure and US client IT systems.

• Identify infrastructure bottlenecks and recommend performance optimization solutions.

• Plan and support server capacity expansion and infrastructure upgrades.

• Coordinate with vendors and procurement teams to identify appropriate infrastructure solutions.

• Evaluate new technologies and recommend infrastructure modernization initiatives.

• Support system integration activities and infrastructure deployment.

2. Windows & Linux Server Operations

• Perform server installation, configuration, administration, and maintenance.

• Manage operating system updates, patches, upgrades, and security configurations.

• Troubleshoot server failures, resource utilization, connectivity, and performance issues.

• Monitor CPU, memory, storage, disk utilization, and system logs.

• Ensure server availability and operational stability.

• Perform routine maintenance and preventive infrastructure activities.

• Maintain technical documentation, configurations, and operational procedures.

3. Azure Cloud & Infrastructure Support

• Support infrastructure operations involving Microsoft Azure services.

• Assist with cloud infrastructure configuration, deployment, and monitoring.

• Troubleshoot infrastructure-related issues in Azure environments.

• Support cloud resource optimization, availability, and performance improvements.

• Coordinate infrastructure integration between on-premises and cloud environments.

• Identify opportunities to improve infrastructure efficiency through cloud technologies.

4. Automation & Infrastructure Optimization

• Develop and maintain scripts to automate infrastructure administration and operational activities.

• Identify repetitive manual processes and implement automation solutions.

• Improve existing operational tools and scripts to increase efficiency.

• Support infrastructure deployment, configuration, and system integration activities.

• Research and evaluate emerging infrastructure technologies.

• Recommend continuous improvements to infrastructure processes and operational standards.

5. IT Security & Vulnerability Management

• Monitor infrastructure security logs and identify potential threats and vulnerabilities.

• Implement security patches, updates, and infrastructure protection measures.

• Support security incident investigation, troubleshooting, and resolution.

• Perform root cause analysis for infrastructure and security-related incidents.

• Coordinate with relevant technical teams to mitigate security risks.

• Recommend preventive measures to minimize recurring incidents.

• Ensure adherence to IT security policies, standards, and compliance requirements.

6. Incident Management & Business Continuity

• Handle complex and non-standard technical incidents independently.

• Investigate infrastructure issues and perform root cause analysis.

• Document incident details, resolutions, and preventive actions.

• Develop and maintain technical documentation, knowledge bases, and operational runbooks.

• Support Business Continuity Planning (BCP) and infrastructure disaster recovery activities.

• Prepare and participate in BCP and disaster recovery drills.

• Evaluate drill results and recommend improvements.

• Assist in preparing technical audit documentation and compliance reports.

• Collaborate with internal teams, management, client IT teams, and external vendors.

Required Technical Skills

• Strong experience in IT Infrastructure and Server Administration.

• Hands-on experience with Windows Server Administration.

• Good experience with Linux Server Administration.

• Working knowledge of Microsoft Azure cloud services.

• Strong troubleshooting and problem-solving skills.

• Knowledge of server monitoring, performance management, and capacity planning.

• Understanding of IT infrastructure security, patch management, and vulnerability management.

• Experience in infrastructure automation and scripting.

• Knowledge of incident management, root cause analysis, and preventive maintenance.

• Understanding of Business Continuity Planning (BCP) and disaster recovery processes.

• Strong technical documentation and communication skills.

Experience & Qualification

• Minimum 5 years of overall IT experience.

• At least 3 years of hands-on experience in Windows Server or Linux Server Administration.

• Bachelor's degree in Computer Science, Information Technology, or a related discipl