Customer Success Executive / Customer Success Manager
Salary
Not disclosed
Experience
Mid level
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VHire applicants
7
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The Customer Success Executive / Customer Success Manager will serve as the primary strategic partner for assigned enterprise clients, ensuring they derive maximum value from our SaaS platform. This role blends proactive relationship stewardship, product advocacy, and cross‑functional collaboration to accelerate adoption, drive renewals, and uncover expansion opportunities. Key activities include leading onboarding sessions, conducting health‑check meetings and Quarterly Business Reviews, monitoring usage and satisfaction metrics, and translating customer feedback into actionable product insights. The ideal candidate is a customer‑obsessed communicator with strong analytical abilities, a proven track record in B2B SaaS environments, and the agility to balance client advocacy with business goals.
- Lead customer onboarding and implementation
- Drive product adoption and feature utilization
- Conduct regular health checks and Quarterly Business Reviews
- Manage customer retention, churn risk, and renewal processes
- Gather and act on customer feedback and Voice of Customer insights
- Coordinate with Product, Engineering, and Support teams
- Maintain accurate account documentation and CRM entries
- Identify upsell and cross‑sell opportunities
- Prepare and present customer success plans and reports
- Bachelor's degree in Business, Management, Engineering, IT or related field
- 1–5 years of experience in Customer Success, Account Management, or SaaS
- Strong written and verbal communication skills
- Proven ability to build trusted advisor relationships
- Experience with B2B customer management and SaaS business models
- Proficiency in CRM and ticketing systems
- Analytical mindset with ability to interpret usage metrics
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Apply on VHireCareers at Bootminds
At Bootminds, we help global enterprises launch, scale, and optimize their Global Capability Centers (GCCs) in India with clarity, governance, and impact.
We’re not about volume — we’re about quality outcomes: strategic GCC setup, expansion, and mission
critical staffing that moves the needle.
Who We Are
Bootminds partners with global leaders to turn bold GCC ambitions into high
performance reality — from advisory and execution to building teams that deliver long
term value.
Our approach is transparent, outcome
focused, and grounded in deep GCC expertise.
Who You’ll Work With
You’ll collaborate with:
Enterprise CXOs and GCC leadership teams driving India capability strategy.
High
impact engineering, data, and functional leaders building core teams.
Cross
functional experts in consulting, operations, and talent strategy.
What Sets Us Apart
GCC
First Mindset – We live and breathe capability centre design, launch, and growth — not generic staffing.
Strategic Staffing – We staff with purpose, aligning skills and roles to real GCC outcomes.
Service
centric Culture – Whether advising leaders or partnering with candidates, we bring clarity, accountability, and respect to every interaction.
Why Join Us
Influence the blueprint of GCCs — the way global teams work, scale, and deliver from India.
Work with seasoned experts who’ve built, advised, and scaled capability centres worldwide.
Grow in a culture that values curiosity, ownership, and real impact.
If you want to help global companies build high
performing India capability hubs and love solving hard problems with clarity and grit — you’ll fit right in.