Analyst II, Platform Configuration
Salary
Not disclosed
Experience
6-10 Years
Applicants
18
Views
138
Analyst II, Platform Configuration
This role is responsible for configuring and supporting insurance products on the INSTANDA platform, translating business requirements into scalable platform configurations across the full policy lifecycle. The position partners with underwriting, product, operations, and technology teams to run requirements workshops, produce configuration specifications and acceptance criteria, and support UAT and release readiness. It also provides functional L2/L3 production support, helps troubleshoot integration and data flow issues with technical teams, and maintains documentation and metrics to ensure stable, compliant, and efficient platform operations.
Key Responsibilities
- Configure insurance products on INSTANDA across quote, bind, issue, endorsement, cancellation, renewal, and servicing journeys
- Build and maintain product rules, rating logic, referral rules, questions, forms, documents, workflows, and business validations
- Translate business requirements into configurable INSTANDA solutions
- Support product versioning, scheme changes, rating updates, and regulatory/product enhancements
- Work closely with underwriting, product, operations, distribution, and technology stakeholders
- Conduct requirement workshops and convert business needs into user stories, configuration specifications, and acceptance criteria
- Identify gaps between out-of-the-box INSTANDA capabilities and business requirements
- Recommend configuration-led solutions before proposing custom technical workarounds
- Support UAT, defect triage, user training, and business readiness activities
- Work with technical teams on APIs, data mappings, third-party integrations, payment gateways, document generation, CRM, policy administration, rating engines, and downstream systems
- Understand integration touchpoints and help troubleshoot data or transaction failures
- Review logs, configuration dependencies, API payloads, and interface issues in partnership with developers/integration teams
- Support environment management across Dev, Test, UAT, and Production
- Own L2/L3 functional and configuration support for INSTANDA applications
- Manage production incidents, service requests, enhancement requests, and recurring operational issues
- Perform root cause analysis for defects related to product configuration, rating, referrals, forms, documents, workflows, and integrations
- Create and review test scenarios covering quote, bind, policy lifecycle, endorsements, cancellations, renewals, referrals, documents, and integration flows
- Support SIT/UAT cycles and validate configuration changes
- Partner with QA teams to define regression packs for product changes and releases
- Ensure defects are correctly analyzed as configuration, data, integration, or platform issues
- Support release planning, regression testing, deployment validation, and post-release monitoring
- Maintain application support documentation, known-error database, runbooks, and configuration inventory
- Track and report support KPIs such as incident aging, SLA adherence, defect leakage, recurring issues, and change turnaround time
Requirements
- Instanda certification required, advanced certification preferred
- 5 years experience in platform configuration
- 3-5 years Hands-on experience in INSTANDA product configuration
- Strong understanding of insurance business processes, preferably P&C / commercial lines / specialty insurance
- Experience configuring: quote-and-bind journeys, rating rules, referral rules, product questions and screens, documents and forms, workflows and validations, product versioning and amendments
- Experience in production support or application maintenance for insurance platforms
- Working knowledge of APIs, JSON/XML payloads, data mapping, integration testing, and system interfaces
- Basic understanding of cloud-based insurance platforms and SaaS application support
- Ability to work with logs, defect management tools, and service management processes
- Familiarity with tools such as Jira, Azure DevOps, ServiceNow, Postman, SQL, or equivalent
- Ability to troubleshoot functional, configuration, and integration-related issues
- Strong stakeholder communication and requirement analysis skill
Work Arrangements
- Location: Bengaluru, Karnataka, India
- Type: FullTime
- Travel: <10% domestic travel
- Work schedule: Not specified
- Remote work: Not specified
- Office visits: Not specified
Benefits and Perks
- Not specified
Careers at Bootminds
At Bootminds, we help global enterprises launch, scale, and optimize their Global Capability Centers (GCCs) in India with clarity, governance, and impact.
We’re not about volume — we’re about quality outcomes: strategic GCC setup, expansion, and mission
critical staffing that moves the needle.
Who We Are
Bootminds partners with global leaders to turn bold GCC ambitions into high
performance reality — from advisory and execution to building teams that deliver long
term value.
Our approach is transparent, outcome
focused, and grounded in deep GCC expertise.
Who You’ll Work With
You’ll collaborate with:
Enterprise CXOs and GCC leadership teams driving India capability strategy.
High
impact engineering, data, and functional leaders building core teams.
Cross
functional experts in consulting, operations, and talent strategy.
What Sets Us Apart
GCC
First Mindset – We live and breathe capability centre design, launch, and growth — not generic staffing.
Strategic Staffing – We staff with purpose, aligning skills and roles to real GCC outcomes.
Service
centric Culture – Whether advising leaders or partnering with candidates, we bring clarity, accountability, and respect to every interaction.
Why Join Us
Influence the blueprint of GCCs — the way global teams work, scale, and deliver from India.
Work with seasoned experts who’ve built, advised, and scaled capability centres worldwide.
Grow in a culture that values curiosity, ownership, and real impact.
If you want to help global companies build high
performing India capability hubs and love solving hard problems with clarity and grit — you’ll fit right in.