Support Engineer :-MongoDB Administrator (Support)
Salary
Not disclosed
Experience
3-5 Years
Applicants
217
Views
162
Support Engineer :- MongoDB Administrator (Support)
We are seeking a proactive, detail-oriented Production Support Engineer with 3?5 years of experience to support multiple clients in a Database Administrator capacity.
Key Responsibilities
- Willing to work in 24x7 support team
- Own the knowledge management process, including writing, reviewing, and approving knowledge base documents
- Ensure the team demonstrates the highest standards of accountability by effective communication, reporting, and handling/escalating of all technical and functional issues
- Maintain effective project/stakeholder communication
- Anticipate and identify delivery delays or errors and advise customers/stakeholders of progress and actions being taken
- Ensure all Service Level Agreements are honored to required quality and support standards
- Identify areas for improvement and automation in the process
- Willingness to work in a flexible schedule, including weekends and public holidays
- Available on phone/email for off-business hours support
- Share daily/weekly reports with stakeholders and management
- Maintain and update stakeholder contact information for off-hours support team
Requirements
- 3-5 years of relevant experience in a technical support environment
- Experiences on AWS Cloud environments
- Good Database/ETL knowledge
- Good knowledge on SQL queries and NoSQL Queries (Intermediate)
- Working experience on Oracle servers & MS SQL servers
- Knowledge and work experience on Studio3T, DBeaver, OEM (Oracle Enterprise Manager)
- Work Experience in MongoDB servers, Redshift Clusters/databases, EC2 servers
- Knowledge on AWS S3, VIRTUAL Private Cloud, Security Groups, Networking, Route 53, Volumes, Subnets
- Work Experience on My SQL Aurora & RDS DB Servers, Informatica ETL tool, IICS agents
- Work experience on Linux Servers and good knowledge on basic Linux Commands
- Work experience on Ticketing tools i.e Service Now and Jira, CSM
- Proven ability to learn and apply new skills and processes rapidly
- Strong knowledge on Microsoft Office 365 especially Excel (Macros, Pivots, Worksheets and add-ins)
- Proficient critical thinking, problem solving, decision making and troubleshooting capabilities
- Results and detail-oriented approach to work delivery and output
- Solid organizational, time management and prioritization skills
- Excellent verbal and written communication skills
Work Arrangements
- Location: Bengaluru, Karnataka, India
- Type: Full-time
- Remote: Hybrid ? office presence required on Fridays
- Work Schedule: 24x7 support team, including weekends and public holidays
- Flexibility to work in a flexible schedule and be available on phone/email for off-business hours support
Careers at Bootminds
At Bootminds, we help global enterprises launch, scale, and optimize their Global Capability Centers (GCCs) in India with clarity, governance, and impact.
We’re not about volume — we’re about quality outcomes: strategic GCC setup, expansion, and mission
critical staffing that moves the needle.
Who We Are
Bootminds partners with global leaders to turn bold GCC ambitions into high
performance reality — from advisory and execution to building teams that deliver long
term value.
Our approach is transparent, outcome
focused, and grounded in deep GCC expertise.
Who You’ll Work With
You’ll collaborate with:
Enterprise CXOs and GCC leadership teams driving India capability strategy.
High
impact engineering, data, and functional leaders building core teams.
Cross
functional experts in consulting, operations, and talent strategy.
What Sets Us Apart
GCC
First Mindset – We live and breathe capability centre design, launch, and growth — not generic staffing.
Strategic Staffing – We staff with purpose, aligning skills and roles to real GCC outcomes.
Service
centric Culture – Whether advising leaders or partnering with candidates, we bring clarity, accountability, and respect to every interaction.
Why Join Us
Influence the blueprint of GCCs — the way global teams work, scale, and deliver from India.
Work with seasoned experts who’ve built, advised, and scaled capability centres worldwide.
Grow in a culture that values curiosity, ownership, and real impact.
If you want to help global companies build high
performing India capability hubs and love solving hard problems with clarity and grit — you’ll fit right in.