ServiceNow HR Model

Role: ServiceNow HR Model Company Name: WillWare Technologies
Client Project: iOpex
Location: Bangalore/HyderabadWork Mode: Hybrid

Job Description: 
We are looking for an experienced Senior Business Systems Analyst with strong hands-on expertise in ServiceNow, especially HRSD, to join our team and contribute to impactful enterprise implementations.

Responsibilities:

• Gather, analyze, and document business requirements for ServiceNow implementations and enhancements.

• Collaborate with Product Owners, Architects, Developers, and QA teams to translate requirements into user stories and functional specifications.

• Support ServiceNow modules such as Incident, Change, Service Catalog, Knowledge, Case Management, and HRSD.

• Act as a liaison between business users and technical teams to ensure successful solution delivery.

• Work with US-based stakeholders, ensuring a minimum of 4 hours of overlap with PST for meetings, requirement gathering, and sprint planning.

• Participate in UAT, create test cases, and validate solutions before deployment.

• Support ongoing enhancements, troubleshooting, and maintenance of ServiceNow applications.

• Prepare documentation, process flows, BRDs, and training materials.

• Provide regular status updates to leadership and project teams.

  Qualifications:

  • 8?10 years of experience as a Business Systems Analyst / Product Analyst, preferably in ServiceNow.

  • Strong working experience with ServiceNow HRSD.

  • Solid understanding of core ServiceNow modules and custom application development.

  • Proven ability to gather business requirements and translate them into functional specifications and user stories.

  • Experience working in Agile/Scrum environments.

  • Excellent analytical, communication, and problem-solving skills.

  • Ability to independently lead meetings with business and technical stakeholders.

  • Prior experience with US-based teams; must be flexible for PST overlap.

  • Experience with ServiceNow reporting, workflows, and integrations (preferred).

  • Good documentation skills (BRDs, User Stories, Acceptance Criteria, Process Flows).

  • Exposure to ServiceNow Security modules.

  • Knowledge of ServiceNow scripting (Client Scripts, Business Rules) is a plus.

  • Experience with platform upgrades or migrations.
    

    Certifications:

    • ServiceNow Certified System Administrator (CSA).

    • ServiceNow HRSD certification (preferred).