Nice InContact Telephony Expert
Salary
18 Lakhs - 22 Lakhs
Experience
5-10 Years
Applicants
0
Views
0
Locations: Bengaluru
Shift Timings: 1:30pm IST to 10:30pm IST
Mandatory Skills: nicecxone, Orange
Skill to Evaluate: nicecxone, Orange
Experience: 5 to 10 Years
Education Qualification: BE/B.Tech/MCA
Job Description
Tier 1 Activities
Tier 1 support will be chartered to execute the following activities and similar activities as capabilities expand.
Initial Triage and Troubleshooting of Issues, using predetermined runbooks
User Management - Activation/Deactivation of Users, Profile/Permission set mgmt, Troubleshoot login issues, Password Resets etc.
Business Hrs Management
Blocking/Unblocking of Phone Numbers
Incident Communication and Reporting
Technical Expertise Review
Evidence of previous work and expertise with NICE CXOne, Amazon Connect
Evidence of previous work and expertise supporting global telephony platform
Tier 2 Activities
Tier 2 should be able to fulfill all the requirements listed in Tier 1 and in addition to that have a deeper understanding of the customizations in the platform and support various workflows and integration. Tier 2 support should be able to
Able to review IVR flows, address issues
Able to review and resolve Screen Recording, Voice recording issues
Able to review connectivity issues, engage with BPOs/NICE support/Orange support for advanced debugging
Able to support UAT and other testing for ongoing initiatives
Impact Assessment of NICE product releases and patches as it pertains to what we maintain
Technical Expertise Review
Has deep understanding of Telephony including but not limited to
NICE CXone
System management/ Administration tools
Cloud connect configurations
Orange Business Talk
Voice Site (NNIs) configurations
Number Procurement
Number PortingAmazon Connect related apps
Lambda
DynamoDB
Amazon S3 bucket
Amazon Polly
Kinesis Stream
Careers at Bootminds
At Bootminds, we help global enterprises launch, scale, and optimize their Global Capability Centers (GCCs) in India with clarity, governance, and impact.
We’re not about volume — we’re about quality outcomes: strategic GCC setup, expansion, and mission
critical staffing that moves the needle.
Who We Are
Bootminds partners with global leaders to turn bold GCC ambitions into high
performance reality — from advisory and execution to building teams that deliver long
term value.
Our approach is transparent, outcome
focused, and grounded in deep GCC expertise.
Who You’ll Work With
You’ll collaborate with:
Enterprise CXOs and GCC leadership teams driving India capability strategy.
High
impact engineering, data, and functional leaders building core teams.
Cross
functional experts in consulting, operations, and talent strategy.
What Sets Us Apart
GCC
First Mindset – We live and breathe capability centre design, launch, and growth — not generic staffing.
Strategic Staffing – We staff with purpose, aligning skills and roles to real GCC outcomes.
Service
centric Culture – Whether advising leaders or partnering with candidates, we bring clarity, accountability, and respect to every interaction.
Why Join Us
Influence the blueprint of GCCs — the way global teams work, scale, and deliver from India.
Work with seasoned experts who’ve built, advised, and scaled capability centres worldwide.
Grow in a culture that values curiosity, ownership, and real impact.
If you want to help global companies build high
performing India capability hubs and love solving hard problems with clarity and grit — you’ll fit right in.