Head - HR Shared Services
Salary
Not disclosed
Experience
15-20 Years
Applicants
32
Views
549
Head - HR Shared Services
We are seeking an experienced Head of HR Shared Services to lead our HR operations in Chennai, India. This leadership role is pivotal in delivering a comprehensive employee lifecycle across our Global Capability Center (GCC) in both KSA and India. You will be responsible for building the HR Shared Services team from the ground up, defining service level agreements (SLAs), and ensuring operational excellence in HR functions.
Key Responsibilities
- Build & Operate the HR Shared Services Tower: Establish and manage the HR Shared Services team, including hiring, onboarding, and enabling approximately 15 direct and indirect reports across various HR functions.
- Define the service catalogue, SLAs, turnaround times (TATs), RACI, and escalation matrix with stakeholders.
- Author standard operating procedures (SOPs), process maps, and runbooks for each sub-function while driving continuous improvement.
- Partner with the GCC Head on annual operating plans, headcount plans, and workforce budgets.
- Talent Acquisition: Own the end-to-end hiring process for corporate and project roles, manage employer branding, and deliver against quarterly hiring plans.
- Compensation, Benefits & Payroll Support: Oversee annual compensation reviews, benefits administration, and provide timely payroll inputs to the Finance team.
- HRIS, Analytics & Compliance: Implement and manage the HRIS platform, deliver people analytics, and ensure statutory compliance.
- Employee Relations, Travel & Engagement: Build grievance redressal frameworks, manage travel logistics, and drive employee engagement initiatives.
- Stakeholder Management: Act as the primary HR interface to the Group CHRO and KSA HR teams, and represent the GCC in HR audits and governance forums.
Requirements
- Education: Graduate; MBA (HR) / PGDM from a reputed institution.
- Experience: 12?18 years of HR experience, with at least 5 years managing an HR shared services or HR operations tower in a GCC, captive, or BPO-HRO environment.
- Skills: Strong knowledge of Indian labor law, particularly in Tamil Nadu; hands-on experience with enterprise HRIS (Workday, SuccessFactors, Darwinbox, or equivalent); demonstrated experience in scaling HR functions.
- Preferred: Experience in a GCC setup for a Middle East/Saudi parent organization; exposure to engineering, EPC, oil & gas, or construction talent pools; familiarity with Tamil Nadu GCC Policy 2023.
Work Arrangements
- Location: Chennai, Tamil Nadu, India (on-site)
- Type: Full-Time
Careers at Bootminds
At Bootminds, we help global enterprises launch, scale, and optimize their Global Capability Centers (GCCs) in India with clarity, governance, and impact.
We’re not about volume — we’re about quality outcomes: strategic GCC setup, expansion, and mission
critical staffing that moves the needle.
Who We Are
Bootminds partners with global leaders to turn bold GCC ambitions into high
performance reality — from advisory and execution to building teams that deliver long
term value.
Our approach is transparent, outcome
focused, and grounded in deep GCC expertise.
Who You’ll Work With
You’ll collaborate with:
Enterprise CXOs and GCC leadership teams driving India capability strategy.
High
impact engineering, data, and functional leaders building core teams.
Cross
functional experts in consulting, operations, and talent strategy.
What Sets Us Apart
GCC
First Mindset – We live and breathe capability centre design, launch, and growth — not generic staffing.
Strategic Staffing – We staff with purpose, aligning skills and roles to real GCC outcomes.
Service
centric Culture – Whether advising leaders or partnering with candidates, we bring clarity, accountability, and respect to every interaction.
Why Join Us
Influence the blueprint of GCCs — the way global teams work, scale, and deliver from India.
Work with seasoned experts who’ve built, advised, and scaled capability centres worldwide.
Grow in a culture that values curiosity, ownership, and real impact.
If you want to help global companies build high
performing India capability hubs and love solving hard problems with clarity and grit — you’ll fit right in.