Desktop Support

Desktop Support

We are seeking a dedicated Desktop Support professional to join our team on a contract basis. The ideal candidate will provide first-level support for various devices and applications, ensuring a seamless experience for our users.

Key Responsibilities

• Provide L1 support for Desktops, Laptops, Printers, iPads, and Mobile Devices.
• Troubleshoot Windows OS, MS Outlook, MS Teams, VPN, and standard enterprise applications.
• Perform password resets, account unlocking, and basic Active Directory tasks.
• Log, track, and resolve incidents & service requests using ITSM tools (ServiceNow, Remedy, etc.).
• Perform basic troubleshooting for LAN, Wi-Fi, and VPN issues.
• Coordinate with vendors/OEMs for hardware replacement and warranty support.
• Maintain asset tagging, tracking, and inventory updates.
• Provide remote and limited on-site support as required.
• Ensure adherence to SLA, TAT, and CSAT targets.
• Follow ITIL processes for incident, request, and escalation management.

Requirements

• Education: Degree in a relevant field.
• Experience: 1-3 years in Desktop Support.
• Strong knowledge of Windows OS, MS Office, Outlook, Teams.
• Experience in Desktop / Laptop / Printer Troubleshooting.
• Basic Networking knowledge: IP, DNS, LAN, VPN.
• Familiarity with Active Directory ? User & Password Management.
• Experience with ITSM / Ticketing Tools.
• Asset & Inventory Management skills.

Work Arrangements

• Type: Contract
• Location: Mumbai, Maharashtra, India
• Remote: Limited remote support as required.