Cloud & Systems Integration Specialist

Cloud & Systems Integration Specialist

We are seeking a skilled Cloud & Systems Integration Specialist to join our team at E Infochips Private Limited, contracted through Cadmaxx Solutions Pvt Ltd. This role focuses on providing technical support and integrating third-party systems, delivering tailored solutions to customers, and troubleshooting various cloud-based services, including databases and learning management systems, to ensure optimal performance, reliability, and security. The specialist will monitor system health and resolve complex technical issues while collaborating closely with development and operations teams to align cloud strategies with business objectives, particularly in the integration of security systems and APIs.

Key Responsibilities

• Provide training and technical support to customers regarding system functionalities.
• Troubleshoot and resolve hardware, software, and connectivity issues efficiently.
• Troubleshoot and address issues with cloud infrastructure.
• Install and maintain software, operating systems, and hardware components.
• Develop and maintain comprehensive documentation for cloud systems, including architecture diagrams, operational procedures, and troubleshooting guides.
• Assist customers with tasks such as user profile creation, updates, and backups.
• Assist with the deployment and setup of cloud resources.
• Manage and distribute technical documents to customers when required.
• Analyze cloud system performance metrics and logs to identify trends, forecast needs, and recommend improvements or upgrades.
• Ensure the seamless integration of third-party systems and APIs (e.g., security systems like cameras, intrusion sensors).
• Collaborate with internal teams and external integrators to ensure successful implementation of security solutions.
• Develop and implement customized solutions based on customer-specific needs and requirements.
• Analyze customer and user requirements to design effective software solutions.
• Write clean, efficient, and maintainable software using languages such as C++, Java, and Python.
• Troubleshoot technical issues related to APIs, providing level 1 and 2 support.
• Test software and cloud applications and make necessary adjustments to ensure reliability.
• Identify, troubleshoot, and resolve software bugs and performance issues.
• Write technical documentation and collaborate with Technical Writers.
• Recommend new technologies and improvements to enhance system performance and reliability.
• Follow up regularly and ensure the quality of integrations performed.

Requirements

• Fluent in English.
• Bachelor?s degree in Computer Science, Software Engineering, or a related field (or equivalent experience).
• At least 4 years of proven experience as a Cloud Support Engineer or in a similar position.
• Strong understanding of cloud systems, including AWS, Azure, and Google Cloud.
• Proficiency in programming languages such as C++, Java, Python, and experience with web technologies like JSON, XML.
• Experience in integrating third-party systems and API architecture.
• Strong diagnostic and problem-solving skills for software development and debugging.
• Experience in developing and supporting REST APIs.
• Experience with security technologies such as surveillance cameras, intrusion sensors, etc., is a plus.
• Excellent problem-solving and troubleshooting abilities.
• Excellent verbal and written communication skills to explain complex concepts clearly.
• Ability to multitask and manage multiple issues simultaneously.
• Strong teamwork and collaboration skills to work within a diverse engineering environment.
• Ability to remain calm under pressure and resolve issues efficiently.

Work Arrangements

• Location: Hyderabad, Telangana, India
• Type: Contract
• Experience: 4-9 years