Applications/Software Developer 1 (eQMS Support Engineer)
Salary
Not disclosed
Experience
4-6 Years
Applicants
18
Views
274
Applications/Software Developer 1 (eQMS Support Engineer)
We are seeking a highly motivated, client-focused, and resourceful individual to provide application support for our Enterprise Quality Monitoring System Team. The ideal candidate will have both development and support experience, strong SQL skills, and L2 support expertise.
Key Responsibilities
- Provide application support through effective ticket management, ensuring all deliverables are in accordance with standard operating procedures and work instructions
- Offer support services to clients via phone, email, or ticket through the toll-free number
- Escalate complex or unresolved issues to senior staff or managers when necessary
- Collaborate with engineering and product teams to escalate and resolve complex issues
- Demonstrate highest standards of accountability by effective communication and handling/escalating of all technical and functional issues as and when they occur in a timely manner
- Contribute to process improvement, knowledge base updation, and lessons learnt
Requirements
- Any Graduate, preferably from Science/Computer Science/Information Technology
- 4+ years of experience in Application/Product Support
- Excellent client-facing and communication skills (written and oral)
- Ability to analyze/interpret the ticket appropriately and seek clarifications when required
- Good knowledge of RDBMS Concepts and ability to write SQL queries
- Preferably ITIL certified
- Good knowledge of ticketing systems like JIRA, CSM, Service Now, etc.
Work Arrangements
- Location: Kochi
- Type: Full-time
- Work schedule: Rotational shifts, including night shifts, following US and European time zones (18x5 support team)
- Remote work: May be required to remote into servers
- Office visits: Not specified
- Travel requirements: Not specified
- Weekend work: May be required as and when needed
Careers at Bootminds
At Bootminds, we help global enterprises launch, scale, and optimize their Global Capability Centers (GCCs) in India with clarity, governance, and impact.
We’re not about volume — we’re about quality outcomes: strategic GCC setup, expansion, and mission
critical staffing that moves the needle.
Who We Are
Bootminds partners with global leaders to turn bold GCC ambitions into high
performance reality — from advisory and execution to building teams that deliver long
term value.
Our approach is transparent, outcome
focused, and grounded in deep GCC expertise.
Who You’ll Work With
You’ll collaborate with:
Enterprise CXOs and GCC leadership teams driving India capability strategy.
High
impact engineering, data, and functional leaders building core teams.
Cross
functional experts in consulting, operations, and talent strategy.
What Sets Us Apart
GCC
First Mindset – We live and breathe capability centre design, launch, and growth — not generic staffing.
Strategic Staffing – We staff with purpose, aligning skills and roles to real GCC outcomes.
Service
centric Culture – Whether advising leaders or partnering with candidates, we bring clarity, accountability, and respect to every interaction.
Why Join Us
Influence the blueprint of GCCs — the way global teams work, scale, and deliver from India.
Work with seasoned experts who’ve built, advised, and scaled capability centres worldwide.
Grow in a culture that values curiosity, ownership, and real impact.
If you want to help global companies build high
performing India capability hubs and love solving hard problems with clarity and grit — you’ll fit right in.