Servicenow ITSM

000APAYA03_Servicenow ITSM

Lead support activities across core ServiceNow ITSM modules, including Incident Management, Problem Management, Modern Change Management, Service Request Management, and Knowledge Management. Configure, customize, and maintain ITSM modules based on business requirements and best practices.

Key Responsibilities

• Configure and customize ITSM modules based on business requirements and best practices.
• Perform hands-on development and configuration activities, including Business Rules, Client Scripts, UI Policies, UI Actions, Data Policies, and Access Control Lists (ACLs).
• Design and manage service catalog components, including Catalog Items, Record Producers, Variables, Request workflows, and lifecycle management.
• Develop and maintain automation using Flow Designer workflows, Approval flows, notifications, and orchestration.
• Manage data operations, including Data imports using Import Sets and Transform Maps, Data validation, and consistency checks.
• Design and implement end-to-end ITSM solutions aligned with business processes and ServiceNow best practices.
• Act as a technical and functional escalation point and mentor junior team members.

Requirements

• 5-10 years of relevant experience in ServiceNow ITSM.
• Degree in a relevant field.
• Strong technical skills in:
• Servicenow ITSM
• Business Rules
• Client Scripts
• UI Policies
• UI Actions
• Data Policies
• Access Control Lists (ACLs)
• Flow Designer workflows
• Approval flows
• Notifications
• Orchestration
• Import Sets
• Transform Maps
• Data validation
• Consistency checks
• Good-to-have skills:
• Not specified

Work Arrangements

• Location: Bengaluru, Karnataka, India | Hyderabad, Telangana, India | Chennai, Tamil Nadu, India
• Remote: Not specified
• Travel: Not specified
• Office visits: Not specified